Frequently Asked Questions
Everything you need to know about your Saya beauty journey.
Are Saya products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and prioritize clean, botanical ingredients to minimize irritation while delivering maximum results for all skin types.
How long does shipping typically take?
Standard shipping takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Are your products cruelty-free and vegan?
Absolutely. Saya is committed to ethical beauty; we never test on animals, and all our product formulations are 100% vegan-friendly.
How can I track my order status?
You can track your order by clicking the link in your shipping confirmation email or by logging into your Saya account and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.