Returns & Exchanges
At Saya, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy on all products that do not meet your expectations. If you are not happy with your purchase, we are here to assist you with a seamless exchange or refund process.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Carefully pack the products in their original packaging, ensuring all seals are intact and including a copy of your packing slip or order confirmation inside.
Ship It Back
Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing